Privacy Policy
This document was last updated on 17th January, 2024.
Your privacy is very important to us.
Mutexer Pty Ltd (“Mutexer”) is a Proprietary Limited Company incorporated within Melbourne Australia. At Mutexer we take your privacy seriously. This policy outlines the way in which we collect, process, store and manage your personal information. Please make sure you read it carefully to ensure you can make the most informed decisions about our service. By using our website, or any of our services including but not limited to the Mutexer platform (“Engaged Services”), you agree to be bound to the terms contained herein.
Personal information
The types and uses of the information we collect about you (the user) depends on the level of interaction with the Engaged Services, such as whether you’re a user of the platform or viewing the website. For all Engaged Services other than viewing our website, additional terms regarding information collected may be present in contracts of engagement.
Personal information such as your name, company name, email address and phone number may be collected. It’s your right to withhold any information you wish not to provide, but it may result in Mutexer being unable to offer or fulfil our service to you.
Data stored in third parties
Mutexer may store information about how you arrived on our website or platforms, as well as actions you perform while on our website or platforms, and this information may be stored in third party providers.
How we collect information
We collect information through several means:
Information you provide: We may collect and store any information directly provided to us through the act of you using the service.
Information you carry: We may collect information relating to your computer or internet location (e.g. IP address) as well as browser information (e.g. user agent) and this data may be stored in the form of server logs and used to provide security insights, debugging or analytics by Mutexer.
Payment information
Payments are handled through PCI DSS compliant third party vendors. Mutexer will never have access, nor directly request, personal details regarding your financial institution or credit card.
What we use your data for
Mutexer uses data it collects in order to provide its core service, marketing activities, and where required by law. Mutexer may disclose personally identifiable information to its employees, contractors, or affiliated third parties that require that information in order to act on Mutexer’s behalf; examples of such third parties are payment providers and cloud platform providers.
Mutexer may monitor, analyse and compile statistical and performance information based on and/or related to your use of the website and platforms. This includes, but is not limited to, training and making use of AI models using the captured data.
Cookies
Mutexer may use cookies to help deliver our core offering. Cookies are small pieces of text stored inside your browser and are sent to our servers every time you make a request across the internet. A cookie does not personally identify you or your computer. We may log the contents of cookies, such as who has logged in, to help understand how our users are interacting with the product. It’s your right to disable the use of cookies, but it may result in Mutexer being unable to offer or fulfil our service to you.
Security
Mutexer uses SSL/TLS certificates across any portion of the service that accepts or transmits sensitive information. Please be aware that Mutexer is a cloud service, and as such, your personal information may be in transit across the internet and may leave Australia.
Updates
Mutexer reserves the right to change this policy at any time, and any changes or amendments are effective upon 30 days notice. Mutexer will make every effort to inform you of these changes.
Contact our privacy officer
If you have any questions regarding our privacy policy, please don’t hesitate to contact our privacy officer, accessible by email at [email protected]
